The short version. We're a family-owned body shop, not a data company. We collect what we need to fix your car, handle your claim, and keep you posted on the work. We don't sell your information. We don't share your phone number with marketers. That's the whole policy in four sentences, but the rest is spelled out below so there's no guesswork.
What we collect.
You give us:
- Name, phone number, email address, and mailing address
- Vehicle information (year, make, model, VIN, license plate, mileage)
- Insurance carrier, policy number, and claim number
- Photos of your vehicle and its damage
- Payment and billing information
- Anything else you send us in a message, form, or email
We collect automatically when you use the site:
- IP address, browser type, and device type
- Pages viewed and time spent on the site
- Referring website
- Cookie and similar tracking data
We may receive from others:
- Estimate, appraisal, and claim documentation from your insurance carrier
- Repair history or vehicle data from parts suppliers, OEM databases, or estimating platforms
Why we collect it.
- To evaluate damage, write estimates, and perform repairs
- To communicate with you about your vehicle, your appointment, and your repair status
- To file, document, negotiate, and supplement insurance claims on your behalf
- To process payments and issue invoices
- To arrange towing, rental, parts ordering, and sublet work
- To meet Texas record-keeping, warranty, and lien requirements
- To improve the website and understand how people find us
We do not use your information for anything unrelated to the repair of your vehicle or the operation of our shop.
Estimate requests and website forms.
When you fill out the estimate form on this site, here is exactly what happens to what you typed.
- The form is delivered by a third-party form service that takes the submission from your browser and turns it into an email. It is a pass-through: the service transmits the message, it is not used to build marketing lists, and we do not authorize it to use your information for its own purposes.
- That email arrives in our shop inbox, which is hosted on Google's email servers under our own business account. Only the owner and the staff who write estimates can open it.
- We reply from the same inbox, by email, phone or text, depending on how you asked us to reach you.
- Form submissions are purged from that inbox on a rolling 30 to 60 day cycle. Nothing sits in the inbox indefinitely.
- If your vehicle comes in for work, the details we need for the repair, the estimate and the claim move into our repair file for that job, and the retention rules in the section below apply to that file instead.
- If you never bring the vehicle in, the request is deleted at the end of that 30 to 60 day cycle and nothing about you is kept.
The form asks only for what we need to quote the work: your name, a phone number, an email address if you want to be reached that way, your vehicle, and a description of the damage. Please do not send us a Social Security number, a driver's license image, or payment card details through the form. If we need something like that we will tell you a safer way to get it to us.
We do not sell, rent or trade anything you send through this form. Submitting an estimate request does not put you on a marketing list. The only messages you get are about your vehicle, unless you separately ask us to send you service reminders or opt in to text messages.
Text messaging. Read this part.
We use text messaging to communicate with customers because it's faster than phone tag. Here's exactly how it works.
You opt in to text messages by giving us your mobile number on a repair authorization, an estimate request, a website form, or by texting our shop number directly. Consent to receive texts is not a condition of any purchase, repair, estimate, or service. You can decline texts and still be a customer with no difference in service.
What we'll send.
Repair status updates, estimate and supplement notifications, appointment reminders, questions about your vehicle, photo requests, ready-for-pickup notices, invoice and payment messages, and occasional service or promotional messages from Extreme Hail & Collision.
How often.
Message frequency varies. It depends on your repair, your claim, and how much back-and-forth is needed.
Cost.
Message and data rates may apply. Those charges come from your mobile carrier, not from us.
How to opt out.
Reply STOP to any message at any time. You'll get one final confirmation message, and then we'll stop. You can also tell us in person, over the phone at (469) 777-6701, or by email at contact@extremehailcollision.com. If you opt out, we'll still reach you by phone or email about your repair.
How to opt back in.
Reply START or UNSTOP, or just ask us.
How to get help.
Reply HELP to any message, or call the shop at (469) 777-6701.
Carriers.
Mobile carriers are not liable for delayed or undelivered messages.
We do not sell or share mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party, and this exclusion applies to all of the sharing described elsewhere in this policy. Information may still be shared with the service providers that actually deliver our messages, and with no one else.
Phone calls and email, and how to opt out of both.
Giving us your number or email address is not a subscription. You can tell us to stop contacting you for anything other than an active repair, or to stop contacting you at all, and we will honor it.
Email.
Every non-transactional email we send has an unsubscribe link at the bottom. Click it and you are off the list immediately. You can also reply with the word UNSUBSCRIBE, or email contact@extremehailcollision.com and ask us to remove you. We process email opt-outs within 10 business days at the latest, and usually the same day. Unsubscribing does not stop the emails you actually need about a vehicle we are working on, such as an estimate, an invoice or a ready-for-pickup notice.
Phone calls.
Tell us on the call, in person, or in writing that you do not want marketing or follow-up calls, and we will add you to our internal do-not-call list. You can also call (469) 777-6701 or email contact@extremehailcollision.com to ask for that at any time. We honor the National Do Not Call Registry and the Texas no-call list, and we do not use autodialers or prerecorded sales calls.
Text messages.
Reply STOP. The messaging section above has the full detail.
What we still have to send you.
If your vehicle is in our shop, or you owe us or we owe you money, we will still reach you about that specific job through whichever channel you have not blocked. Those are service messages about a transaction you started, not marketing. If you want no contact at all, say so and we will note it on your file.
One request covers every channel if you want it to. Ask us to put you on the do-not-contact list and we will suppress marketing calls, emails and texts together. You do not have to send three separate requests.
Who we share information with.
We share only what's necessary, and only with:
- Your insurance carrier and its adjusters or appraisers, to document and settle your claim
- Parts suppliers, sublet vendors, towing companies, and rental agencies, to complete your repair
- Payment processors, to run your transaction
- Software and communications providers, including our estimating platform, shop management system, and text messaging provider, so the tools we use every day can function
- Attorneys, accountants, and insurers, when we need professional or legal advice
- Government agencies or courts, when the law requires it or when we need to enforce a lien or defend a claim
We do not sell your personal information. We do not rent it. We do not trade customer lists. And as stated above, mobile numbers and text consent stay out of every one of these arrangements except the messaging provider that delivers the texts.
Cookies, analytics and advertising.
This site uses three kinds of cookies and similar technologies. You control two of them.
- Essential. Security, form delivery and remembering your cookie choice. These are always on because the site does not work without them. They do not profile you.
- Analytics. Google Analytics and Google Tag Manager, so we can see which pages get read, which searches bring people here, and where the site is confusing. Reports come back to us aggregated.
- Advertising and measurement. Cookies that tell us whether an ad brought you to the site, and that can be used to show our ads to people who visited before.
Analytics and advertising cookies are off until you allow them. The first time you visit, a notice at the bottom of the screen lets you accept all, keep essential only, or set each category yourself. Your choice is stored on your own device and applied through Google Consent Mode, which means the tags stay blocked from writing cookies until you say otherwise.
Global Privacy Control.
If your browser or an extension sends a Global Privacy Control or Do Not Track signal, we read it and treat it as a valid opt-out of targeted advertising and of any activity a state law would call selling or sharing. You do not have to do anything else, and you do not have to be a resident of a particular state for us to honor it.
Browser controls.
You can also block or delete cookies in your browser settings, and you can opt out of Google Analytics entirely with Google's browser add-on. Blocking essential cookies may break the estimate form.
What we do not do.
We do not sell your personal information. We do not run cookie-based profiling beyond the ad measurement described above, we do not use the site to make automated decisions about you, and we do not collect sensitive information such as health data, precise geolocation or biometric identifiers through this website.
How long we keep it.
Website estimate requests: purged from our inbox on a rolling 30 to 60 day cycle, unless the request turns into a repair.
Repair files: we keep repair records, estimates, photos, invoices and claim documentation for as long as your lifetime workmanship warranty runs and for as long as Texas law and our insurers require. After that, we dispose of it securely. Some records, including claim files and payment history, may be retained longer where a dispute, lien, warranty question or legal obligation makes it necessary.
Marketing and contact preferences: if you opt out, we keep a minimal record of the opt-out itself, permanently, because that is the only way to make sure we do not contact you again by mistake.
Analytics data: retained by Google under the retention window set on our account, and only for visitors who allowed analytics cookies.
How we protect it.
We use reasonable physical, electronic, and procedural safeguards to protect your information, and we limit access to the people who need it to do their jobs. No system is perfect, and we can't promise absolute security, but we take it seriously.
Your choices and state privacy rights.
These apply to everyone, whatever state you live in.
- Texts. Reply STOP, or tell us. See the messaging section above.
- Email. Use the unsubscribe link, or ask us to take you off the list.
- Phone calls. Ask to be added to our internal do-not-call list.
- Cookies and targeted advertising. Use the cookie preferences control on any page, or send a Global Privacy Control signal.
- Access and correction. Ask for a copy of the information we hold about you, or ask us to correct it.
- Deletion. Ask us to delete your information. We will honor it unless we are required to keep records for warranty, tax, lien, insurance or legal reasons.
Texas residents.
Under the Texas Data Privacy and Security Act you may confirm whether we process your personal data and get a copy of it, correct inaccuracies, ask for deletion, receive your data in a portable format, and opt out of targeted advertising, the sale of personal data, and profiling used for decisions with legal or significant effects. We do not sell personal data and we do not profile in that way. Targeted advertising opt-out is handled by the cookie preferences control on every page. If we deny your request you may appeal by replying to our decision or writing to the address below, and if we deny the appeal you may complain to the Texas Attorney General at texasattorneygeneral.gov.
California residents.
Under the California Consumer Privacy Act, as amended by the CPRA, you have the right to know what personal information we collect and why, to a copy of it, to correct it, to delete it, to opt out of the sale or sharing of personal information and of targeted advertising, to limit our use of sensitive personal information, and not to be discriminated against for exercising any of these rights. Exercising them will never change your price, your warranty or how we treat your vehicle.
- Sale and sharing. We do not sell personal information for money. Advertising and measurement cookies could be treated as "sharing" for cross-context behavioral advertising under California law, so we treat turning off the advertising category, and any Global Privacy Control signal, as a valid Do Not Sell or Share My Personal Information request. Use the Your Privacy Choices control to submit one.
- Sensitive information. We do not collect or use sensitive personal information for inferring characteristics, so there is nothing to limit, but you may still ask.
- Categories collected. Identifiers, customer records including vehicle and insurance information, commercial information about your repair and payments, photographs of your vehicle, and internet activity from this website. Sources, purposes and disclosures are described in the sections above.
- Authorized agents. Someone may submit a request for you if they give us written permission signed by you, and we may still verify with you directly.
- Minors. We do not knowingly sell or share the personal information of anyone under 16.
Other states.
Residents of other states with comprehensive privacy laws, including Colorado, Connecticut, Virginia, Utah, Oregon, Montana, Nebraska, Delaware, New Jersey, Minnesota, Maryland and others as their laws take effect, may exercise the same rights listed above. We extend the full set of rights to every visitor rather than sorting people by state, which is simpler for you and for us. Nevada residents may submit a do-not-sell request even though we do not sell data.
How to submit a request.
Call (469) 777-6701, email contact@extremehailcollision.com with "Privacy request" in the subject line, or write to us at 1101 Ohio Dr #111, Plano, TX 75093. Tell us what you want and give us enough information to find your record, usually the name and phone number you gave the shop and the vehicle involved. We verify requests before acting on them so that nobody else can get your file. We respond within 45 days and may extend once by another 45 days if the request is complex, and we will tell you if we do. There is no charge unless the request is excessive or repetitive.
If you are not satisfied.
Reply to our response and ask for an appeal. A human at the shop, not a vendor, will review it and write back within 60 days with the decision and the reason. Texas residents may then contact the Texas Attorney General, and California residents may contact the California Privacy Protection Agency or the California Attorney General.
Accessibility.
We build and maintain this site to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard commonly used to measure compliance with the Americans with Disabilities Act. If something on this site is in your way, call (469) 777-6701 or email contact@extremehailcollision.com and we will fix it and take care of whatever you were trying to do. You can get an estimate, book a drop-off and handle a claim entirely by phone.
Our full accessibility statement covers the measures we take, known limitations, and how to report a barrier.
Children.
Our services and this website are for adults. We don't knowingly collect information from anyone under 13. If we learn we have, we'll delete it.
Third-party sites.
Our site may link out to insurance carriers, review platforms, or other businesses. Once you leave our site, their privacy policy applies, not ours. We don't control what they do with your information.
Changes to this policy.
If we change this policy, we'll post the updated version here with a new effective date. Material changes to how we handle text messaging will be posted before they take effect.
Contact us.
Questions about this policy, your information, or text messaging:
Plano, TX 75093
Saturday: 10:00a to 1:00p
Sunday: Closed
This policy is governed by the laws of the State of Texas.